Frequently Asked Questions
Tap a question to see the answer.
How can I track my order?
After your order ships, you’ll receive an email with a tracking link. Use that link to follow your shipment step by step.
Why choose Smilevo’s U-Brush?
Smilevo’s U-Brush is designed for a full 360° clean in seconds, making daily brushing faster, easier, and more consistent.
Is the U-Brush truly waterproof for easy cleaning?
Yes. It’s built for easy rinsing under running water after each use, so keeping it clean is quick and simple.
What age range is recommended?
We offer U-shaped versions for kids and options suited for teens and adults. Choose the size that feels comfortable for the best clean.
What’s included with my order?
Your package includes the U-Brush and a charging cable so you can start using it right away.
How long does delivery take?
Delivery typically takes 14–21 business days (depending on location). You’ll receive tracking once the order ships.
What should I do if my product arrived damaged?
Please fill out the contact form on this page and reach out within 48 hours of delivery. Our team will guide you through the next steps.
Where can I find your policies?
During checkout, you can see our policies at the very top. They’re always available for you before placing an order.
Can I edit or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible using the form below. We’ll do our best to help.
How do I use the U-Brush for best results?
Apply toothpaste to the U-brush, place it in your mouth, and let it run its cycle. Rinse the mouthpiece after use.
Haven’t Found Your Answer?
Our customer service team is happy to assist you. Please don’t hesitate to reach out!
